Sales Policy

Effective Date: December 11, 2024

At LYNARA, we are committed to providing a seamless and transparent shopping experience for all our customers. Our Sales Policy is designed to clarify our sales procedures, ensure fair practices, and maintain a high standard of customer satisfaction. By shopping with us, you agree to the terms and conditions outlined in this policy.

1. Product Information

We make every effort to ensure that the information provided on our website (www.lynara.site) is accurate and up-to-date. However, we cannot guarantee that all product descriptions, pricing, or availability is error-free. In the event of an error, we reserve the right to cancel or modify an order and will notify the customer of any changes as soon as possible.

  • Product Images and Descriptions: We strive to provide accurate images and descriptions of all products. However, due to different monitor settings and lighting conditions, the color or appearance of products may vary slightly in real life.
  • Pricing: Prices are listed in USD and are subject to change without notice. Sales tax and shipping costs may be added to your order during checkout.

2. Order Process and Acceptance

When you place an order through our website, it is considered an offer to purchase the items listed in your order. Once we receive your order, we will send a confirmation email acknowledging that we have received your order. However, the order is not considered accepted until we confirm its shipment.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to situations where:

  • The product is unavailable.
  • There is an issue with the payment or billing information.
  • The order violates any of our policies.

If we cancel an order after payment has been processed, we will issue a full refund to the original payment method.

3. Payment Methods

We accept various payment methods to ensure a convenient and secure shopping experience:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: For a faster checkout process
  • Other payment methods may be available depending on your region and the payment gateway selected at checkout.

Payment will be charged at the time of order placement. If your payment is declined for any reason, we will notify you and attempt to resolve the issue. We are not responsible for any delays caused by payment processing errors.

4. Sales Tax

Sales tax is applied to orders based on the shipping address. We comply with all applicable state and local tax laws and will include the correct tax amount during checkout.

5. Shipping and Delivery

  • Shipping Times: We process orders as quickly as possible and aim to ship within 1–3 business days after the order is confirmed. Delivery times depend on your location and the shipping method chosen during checkout.
  • Shipping Costs: Shipping charges are calculated at checkout based on the weight of the items and your shipping address. Free shipping promotions may apply for certain products or order values.
  • Order Tracking: Once your order has shipped, you will receive a tracking number via email, which you can use to track your order’s progress.

6. Order Modifications and Cancellations

Once an order is placed, we work quickly to process and ship it. However, if you need to modify or cancel your order, please contact us immediately at info@lynara.site or call our customer service at 504-947-4623. We will do our best to accommodate your request, but please note that we cannot guarantee changes once the order has been processed.

If the order has already been shipped, you will need to follow the return process outlined in our Refund and Returns Policy.

7. Backordered and Out-of-Stock Items

Occasionally, certain items may be temporarily out of stock or backordered. If this occurs, we will notify you via email and provide an estimated restock or delivery date. You may choose to:

  • Wait for the item to be restocked.
  • Choose a similar item of equal or lesser value.
  • Cancel the order and receive a full refund.

If we are unable to fulfill your order due to stock issues, we will notify you and offer an alternative or refund.

8. International Orders

Currently, we only accept orders within the United States. We do not currently offer international shipping, but we are working on expanding our services. Please check back later for updates.

9. Order Security

We use secure encryption technologies to protect your payment information and personal data. We also employ industry-standard fraud detection methods to ensure the security of every transaction.

  • Privacy: Your personal information is never shared with third parties, except as necessary to process your order.
  • Data Protection: We adhere to strict data protection policies to ensure the safety of your personal details.

10. Customer Support

If you have any questions or concerns about your order, our products, or this Sales Policy, our customer support team is ready to assist you. Please reach out to us using the contact details below:

  • Email: info@lynara.site
  • Phone: 504-947-4623
  • Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (CST)

We appreciate your business and are dedicated to providing a pleasant shopping experience. Should you encounter any issues, we are here to help resolve them promptly.